Articles/Reviews | Jill Lublin

ARTICLES/REVIEWS

The Case For Kindness In Marketing

Simple Human Quality of Kindness Creates Pathways to Profit

Building your customer service ‘wow’ factor

 

Articles

Kindness is the New Currency. Are You Cashing In?

Author Jill Lublin claims that “kindness is the new currency.” Here’s how this simple human quality creates pathways to profit.

By Steve Farber, Founder, The Extreme Leadership Institute

If you are one of those people who really believes no good deed goes unpunished, then you might find very little value in kindness. I, however, believe most people see kindness as a pretty good thing.

But is it essential to the success of your business? Is it more than just a morally good best-practice? Does it have, you know … monetary value?

Absolutely.

Kindness, you might recall, is part of the love-at-work formula I shared in a previous column: Kindness plus high standards equal love at work. And Jill Lublin, author of the new book The Profit of Kindness, claims that “kindness is the new currency” of the marketplace.

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Five Simple Tricks: The Art Of Following Up Without Being Annoying

By Gita Mirchandani, Forbes Councils Member

I recently asked a colleague whether she received feedback from an editor about a story idea she had pitched. Her answer was short and direct — she was waiting to hear from the editor. She had been waiting for over a week, so I asked her to consider picking up the phone (a dinosaur idea) or sending a brief email to check in. I explained that it is her responsibility to follow up and see what else the receiver/editor might need. Keeping in mind the number of emails, WhatsApp and text messages everyone receives on an hourly basis, it seemed like common sense to me and the right thing to do.

There is a fine line between polite conversation and being overbearing or intrusive. Here are five easy suggestions for following up graciously while keeping the communication cordial and considerate. I find the whole game a gentle mix of art, science and luck:

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Five secrets for building your customer service ‘wow’ factor

By Ivan Surjanovic, Business in Vancouver

Business has changed profoundly in the last several decades as new digital and cloud technologies are reshaping our everyday business processes. At the same time, however, it looks like the fundamentals of business have not changed a bit; the purpose of business is still to “create and keep a customer,” as Peter Drucker famously put it.

Creating and keeping a customer has become more difficult, though. The customers are now more empowered, have more information and options from the competition, are better connected and are more influential because they can now instantly share their satisfaction or frustration with just a few mouse clicks. Companies need to go the extra mile and provide their customers with the extraordinary “wow” experience if they want to keep and expand their customer base.

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Why Being Kind Will Help Your Bottom Line.

By Dave Kerpen, CEO, Likeable Local

When we talk about how to boost the return on investment (ROI), the ways that come to mind are improve sales, raise prices, increase revenues, cut losses, and reduce costs.

Then, when we expound on the how, there comes product or service improvement, employee retention, brand recognition, customer satisfaction, social media and that’s it. We plan, strategize and implement.

But have you ever thought of a component beyond the creative and economic which may help boost your ROI? What if we add kindness? To find out more about the ROI of kindness, I talked to Jill Lublin, author of The Profit of Kindness: How to Influence Others, Establish Trust, and Build Lasting Relationships.

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The Case For Kindness In Marketing

By Henry DeVries, Contributor, Leadership Strategy

Photo by Tommaso Boddi/Getty Images for Zappos x Cotton

Attracting high-paying clients by marketing with a book and a speech.

Bottom line: kindness pays.

“By practicing kindness in your business, you can increase your income, generate new clients, stimulate repeat customers to buy, and much more,” advises international speaker and expert on influence Jill Lublin.

According to Lublin, here are four reasons that kindness in marketing matters:

  1. Kindness generates prospects, connectivity, and customers.
  2. Kindness does not mean weakness.
  3. Kindness can help you stay competitive, anticipate pitfalls, and stay one step ahead.
  4. Success, achieved through kindness, is indeed possible.

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What is Return on Kindness and Why is it Important to Your Small Business?

by Barry Moltz, Small Business Trends, Nextiva

The goal of every small businesses is to generate a return on investment (ROI). This means that if a dollar is put into the company, the owners hope to get $3 or even $100 from it.

What is Return on Kindness?

While this is still a required long term measurement, a new undervalued metric that will help businesses grow daily is to establish a “Return on Kindness” (ROK). While there continues to be much divisiveness and conflict in the world, every company can serve as a refuge for their employees who need to work toward a common goal. Achieving this will always lead to long-term loyalty and increased positive motivation.

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ROK (Return On Kindness): It’s More Than Just Being Nice

Rodger Dean Duncan, Forbes Contributor

During 40 years of consulting and executive coaching, I’ve worked with hundreds of leaders. The ones who were world class, who produced consistently great results, had some characteristics in common—smarts, a sense of vision, a deep understanding of their business, willingness to make tough decisions. These are textbook qualities of great leadership. But one quality demonstrated by the best leaders I’ve known is seldom recognized: kindness.

Yes, kindness. Some people still seem to regard kindness as a nice-to-have-but-unnecessary personality trait. In fact, some prominent business people have been practically deified in their reputations for harsh and even barbarous treatment of others.

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Reviews

Desert Valley Times

Mesquite, NV

Seven ways to promote your business on your own. Do you need attention? If you’re a small business, non-profit organization or new entrepreneur with a hot idea, chances are you do. All businesses need publicity, but how do those with a modest marketing budget get public exposure — a vital element in success of any business?

Seven ways to promote your business on your own. Do you need attention? If you’re a small business, non-profit organization or new entrepreneur with a hot idea, chances are you do. All businesses need publicity, but how do those with a modest marketing budget get public exposure — a vital element in success of any business? Contrary to popular belief, you don’t need a sky-high marketing budget for an effective publicity campaign. You can be your own publicist. All it takes is some dedication, persistence and a solid plan based on concrete knowledge of your audience. To be successful, your publicity efforts should be on-going, according to Rick Frishman, publicist and co-author with Jill Lublin, of the book, Guerilla Publicity. Thus, you should always look for new opportunities to generate exposure. “To stay ahead of the competition — or just keep up — means that you have to be out there promoting on a regular basis,” Frishman said. What should you do to launch a successful publicity campaign on your own?

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{Jill's 12 - month pr strategy has totally shifted my perspective and I'm completely re-writing how I've been looking at publicity and media. If you get the chance, I highly encourage you to work with Jill.Kim Hodous
Kim Hodous
The Happiness Speaker
{I was so amazed with how Jill over delvers with her PR Crash Course. She opened up a whole new world of PR possibilities. Jill has a magical way of conveying information and uncovering the PR world - I was so honored and thankful for the course and very much appreciated all the extra bonuses. Thank you so much Jill!Michelle Salinas
Michelle Salinas
Author, Business Coach, CEO of The Digital Edge
{My goal was to open a new business as well as a decade long desire to write a book so Jill was the perfect person for me to connect with. She gives you step-by-step ways to get going on your publicity plan or book writing. Not only that but I love her message of kindness and giving people value and treat them with respect. Jill coaches to develop your message of how you want to serve the world. And what I learned. It’s not enough to just have a clear message you have to understand how to deliver that message and Jill shows you multiple ways to get that done. Jill is just a really great lady with so much experience and expertise she very skillfully guides you through the process and makes it exciting and enjoyable. It’s a one day class but I feel like you get three days of work done she’s very efficient as she moves from topic to topic and I’ll just tell you this you’ll never be bored.
Nancy M
{Jill taught us to plant my "publicity garden" at 30, 60 and 90 day intervals. With her expert guidance, we created several ready to go documents to get our publicity off to a flying start. She also brought several bonus experts to the course and they all shared great information. She exceeded all of my expectations - thanks's Jill!Barbara Engrasia
Barbara Engrasia
Manage Copyright
{Before taking Jill's course, I'd had in in my mind that only big companies were worthy of publicity. I left with a renewed sense of the value of my work and the benefits of leveraging publicity for my messaging. Jill also gave me great direct feedback and input that I will use to create more visibility and help me reach my business goals.Beth Nelseon
Beth Nelseon
Founder Ignited Women and Midlife Mentor
{I was able to use many of the strategies that Jill taught, including her problem/solution strategy that I used to promote my new book. Jill is the milk of human kindness and she gives without expecting anything. Jill I appreciate you very much.Joan Wakefield
Joan Wakefield
Author
{Jill is amazing. She takes some mysterious aspects of the media and turns them into a very simple formula that will forever change my business. Thank you Jill for an incredible day!Vicky Wintertton
Vicky Wintertton
Founder Expert Insights Publishing
{I'd heard from many people about how great Jill is with publicity. I finally took her training course and I'm so glad that I did. She is able to take her publicity strategies and chunk them down into very simple doable steps and I realized that there were things I was doing around publicity that I was making way too complicated.Art Giser
Art Giser
Speaker, Author, Developer of Energetic NLP
{Jill presented to ICF Michigan as part of our Professional Development Webinar Series. In a quick 60-minute time frame, she shared a treasure-trove of practical information to help coaches raise their visibility and credibility through the media. It was obvious her content resonated, as reflected in how many attendees actively participated through their questions and comments. Jill was generous with her expertise and experience; you’ll be happy to have engaged her!
Beth Buelow
PCC President 2021, ICF Michigan Charter Chapter
{The publicity crash course really opened my eyes and slapped me in the face as to how wrong I’ve been approaching creating our content. There’s so much that we’re revisiting and revising. What we also didn’t realize, is there are so many resources to get seen literally at our fingertips!
Jason G

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