Connecting is the art of building relationships; relationships that last. It’s the forming of bonds with people that can grow into deeper, closer, more meaningful relationships. Making close connections is essential because people prefer to work and interact those...
When one thinks of patience, major league sports fans do not come to mind, especially when their team is losing. Imagine now what it was like to be a Detroit Tigers fan in 2010, witnessing pitcher Armando Galarraga being robbed of his perfect game—one of the most...
Within the word kindness is the word kin. “Kin” means there is a relationship between people, indicating a group is made up of the same kind. Kin is the word to use when you want to describe people who are connected. In business, you can’t have kindness without...
Kindness in all of its simplicity is a loaded word. It’s a catch-term for a host of other traits, behaviors, emotions, and actions, which must be exhibited on a daily basis in order to cash in on kindness. Just as we pay for goods and services using cash, credit, and...
Doing hard work, providing highly skilled services, innovating a product, or opening a business while expecting nothing in return is typically viewed as a contradiction to profitable operations. This is why when Mark went without compensation for the hours of...
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