Starting a Business: One Important Factor to Consider
Whenever I am asked by people about my most important tip for entrepreneurs, I would always say it is about growth and that they have to capture their audience.
We all know that businesses are built based on a captive audience. The failure and success of your business would depend on your effective communication and being able to reach out to your clients. If you fail to reach out to your clients, then you fail to create a demand or need for the services and goods that you sell.
The Power of Partnerships
Connection is all about partnerships with customers, vendors, colleagues, and prospects. I sat with Marc Allen, an internationally renowned author, president, and publisher of New World Library, which he co-founded with Shakti Gawain in 1977. He has guided the company from a small start-up with no capital to its current position as one of the leading independent publishers in the country. Marc credits kindness through the creation of partnerships as the key to success in his business life.
What Kindness Isn’t
Maybe right now you’re thinking to yourself: Kindness? Really? The last Harvard Business School class reunion didn’t include a handheld circle of MBAs singing Kumbaya. Maybe not, but the cream of the corporate crop has always known that a smart business strategy includes how customers are treated and perceived to be treated. In his article in the Harvard Business Review, Jeffrey F. Rayport writes about what was introduced by the Review two decades ago as “service recovery—a company’s ability to respond quickly,
Generosity of Time
I think the number-one thing people remember about other people is when they have been given more of their time than expected. We all know doctors who make us sit in the waiting room for far too long, but we keep going back because once we are in the examining room, she gives us enough time to feel like we are being cared for. We don’t mind waiting because we trust she will give us the time back,
How Kindness Generates Connectivity
Neil Alcala, CEO and owner of DirectPay for the last 20 years, processes credit cards and places e-commerce solutions for coaches, speakers, trainers, info-marketers, and other professionals to get paid for their services.
I’ve personally witnessed Neil’s generosity throughout the years, as a CEO and a person, with no concern for receiving anything back. “Kindness is ingrained in our culture at DirectPay,” he told me. “It’s not something that we actively measure, but one of the things that we focus on is when you call or contact DirectPay,
Why Compassion Matters Now More Than Ever
When you work with people for a long time, your colleagues, customers, vendors, and clients become friends. You share the joy on their wedding days, send balloons when their children are born, let them cry in your office when they experience a loss, and stand by them in their decision to leave the company. We travel through life with one another, and there is no way around that fact. When you see someone in tears, go to them and practice compassion.
Show Gratitude and Raise Your Bottom Line
Show Gratitude and Raise Your Bottom Line
Training costs, lost skill, lowered productivity, and disgruntled staff who are wearing too many hats are just a few of the hidden costs of unhappy employees. A New York Times article reported a Gallup poll that estimated that when employees are unhappy, lost productivity costs employers up to $300 billion a year! A study conducted by the American Psychological Association observed more than 1,700 employees and concluded that half of all employees intended to search for new jobs because they felt underappreciated and undervalued.
Kindness: A Business Contradiction or Useful Convention?
Doing hard work, providing highly skilled services, innovating a product, or opening a business while expecting nothing in return is typically viewed as a contradiction to profitable operations. This is why when Mark went without compensation for the hours of expertise he patiently lent me without asking for anything in return, I was humbled. He provided an example I knew I wanted to follow and it made me think. I wanted people to feel about me the way I felt about Mark,
The 7 Return of Kindness (ROK) Pathways
It was go time! I was invited to speak at a conference on an island near Vancouver, British Columbia. I emerged from the ferry and greeted my driver. As I moved towards the car, my feet flew out from under me and everything went black. I woke up in a hospital the next day. My brain was foggy, while bolts of pain radiated from fracturing both ankles. Bedridden, and immobilized, my carefully laid-out plans collapsed and my income gone.
Profit of Kindness
What is The Profit of Kindness™ and Why Is It Important?
The Profit of Kindness™ is the art of building trusting, long-lasting relationships through open, non-adversarial interchanges that result in mutually beneficial outcomes. The Profit of Kindness™ is a heart-based approach taps into your emotions, our natural instincts, and deeply ingrained feelings. It increases your chances for success because you will be doing what you value and usually do well. Your focus will be more on giving and working with others more than simply winning.