I think the number-one thing people remember about other people is when they have been given more of their time than expected. We all know doctors who make us sit in the waiting room for far too long, but we keep going back because once we are in the examining room,...
Neil Alcala, CEO and owner of DirectPay for the last 20 years, processes credit cards and places e-commerce solutions for coaches, speakers, trainers, info-marketers, and other professionals to get paid for their services. I’ve personally witnessed Neil’s generosity...
When you work with people for a long time, your colleagues, customers, vendors, and clients become friends. You share the joy on their wedding days, send balloons when their children are born, let them cry in your office when they experience a loss, and stand by them...
Show Gratitude and Raise Your Bottom Line Training costs, lost skill, lowered productivity, and disgruntled staff who are wearing too many hats are just a few of the hidden costs of unhappy employees. A New York Times article reported a Gallup poll that estimated that...
Doing hard work, providing highly skilled services, innovating a product, or opening a business while expecting nothing in return is typically viewed as a contradiction to profitable operations. This is why when Mark went without compensation for the hours of...
It was go time! I was invited to speak at a conference on an island near Vancouver, British Columbia. I emerged from the ferry and greeted my driver. As I moved towards the car, my feet flew out from under me and everything went black. I woke up in a hospital the...
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