Blog - Jill Lublin

What Kindness Isn’t

Maybe right now you’re thinking to yourself: Kindness? Really? The last Harvard Business School class reunion didn’t include a hand-held circle of MBAs singing Kumbaya. Maybe not, but the cream of the corporate crop has always known that a smart business strategy...

What Is Kindness?

Kindness in all of its simplicity is a loaded word. It’s a catch-term for a host of other traits, behaviors, emotions, and actions, which must be exhibited on a daily basis in order to cash in on kindness. Just as we pay for goods and services using cash, credit, and...

Empathy in Business Communication

Jill Lublin, Author, Profit of Kindness: How to Influence Others, Establish Trust, and Build Lasting Business Relationships Business procedures and management decisions are based on facts and not emotions. As a consequence, business communication strategies are also...

How Good Leaders Keep Their Top Talents

High-performing employees contribute extensively in achieving business results. Hence, companies have designed programs from benefits and compensation to training and development to retain them. Despite this, the Harvard Business Review article by Jean Martin and...
The 7 Return of Kindness (ROK) Pathways

The 7 Return of Kindness (ROK) Pathways

It was go time! I was invited to speak at a conference on an island near Vancouver, British Columbia. I emerged from the ferry and greeted my driver. As I moved towards the car, my feet flew out from under me and everything went black.  I woke up in a hospital the...

Profit of Kindness

What is The Profit of Kindness™ and Why Is It Important? The Profit of Kindness™ is the art of building trusting, long-lasting relationships through open, non-adversarial interchanges that result in mutually beneficial outcomes. The Profit of Kindness™ is a...